Online Store Policy
We offer a variety of shipping, delivery, and pickup options, including:
- Free in-store pickup. Pickup location is at 8601 Jane St, Concord, ON L4K 5N9, Canada.
- Free delivery on all items in the Greater Toronto Area (GTA).
- Call for a quote on delivery costs outside of GTA (Canada & US).
Lead times and shipping / delivery times vary by product. To get specific lead times and shipping / delivery time estimates for a specific product(s), please contact us before making an order.
Processing times are up to 48 hours from the time of the order. For products that are in stock, expected shipping times are 2 weeks for orders in the Greater Toronto Area (GTA). For orders outside of the GTA, please contact us for estimated shipping times.
If you’re not completely satisfied with your purchase, we’ll gladly take returnable items within 7 days of delivery. To be eligible for a return, your item must be unused, fit for resale, and in the item’s original packaging. Items that aren’t eligible for returns include items that are marked as final sale, custom made, and items shipped outside of Canada on international order. Returns are also subject to restocking fees and it is your responsibility to cover the return shipping costs.
Contact us at firstname.lastname@example.org for questions related to your order, shipping, and returns.